Hudu Expiration Alerts | Webhooks into HaloPSA

Summary

Jacob shows us that by combining Hudu’s webhooks with a Halo runbook and integrated company data, alerts can be transformed into detailed, customer-linked tickets with proactive timing. This approach streamlines expiry management, saves time, and improves clarity, whilst allowing for future enhancements.

Highlights

• ⚙️ Hudu’s default expiry alerts are limited and lack actionable detail.

• 🔔 Custom alerts use Hudu’s webhook feature to send detailed JSON payloads for each expiry.

• 🛠️ A complex runbook in Halo parses payloads and identifies asset types (assets, websites, KBAs).

• 🔗 Integration between Hudu and Halo synchronises company and user data for precise ticket creation.

• 📅 Alerts can be set to trigger at specific intervals (e.g., 30 days before expiry).

• 📝 The solution generates detailed tickets with direct links, asset names, and expiry types.

• 🚀 The approach saves time and improves clarity, with scope for future enhancements.

Key Insights

• 🔄 Default alerts lack context: Hudu’s built-in e-mail alerts give only a GUID and generic warranty period, leaving asset and customer details unclear-common in legacy systems where notifications are not immediately actionable.

• 🔗 Webhooks allow custom alerts but need set-up: Hudu’s webhook can send detailed JSON payloads, but requires manual URL and payload configuration, plus technical skills and tools such as Halo or custom scripts.

• 🧩 Parsing enables accurate ticketing: The runbook decodes webhook URL paths (e.g., /a/ for assets, /website/ for sites) to identify expiring items, bypassing Hudu’s API limits and gathering precise details.

• 🔄 Integration links to customer profiles: Synchronising company data and user IDs between Hudu and Halo ensures alerts attach to the correct customer, improving prioritisation and efficiency.

• ⏳ Configurable timing supports proactive action: Alerts can trigger at set intervals (e.g., 30 days before expiry) for early intervention, with potential for multiple reminders or merged tickets.

• 🔍 Detailed tickets speed responses: Tickets include asset names, expiry types, direct links, and customer data, reducing investigation time.

• 🚀 Potential enhancements: Future improvements could merge related alerts into one ticket or automatically reopen closed ones, moving towards smarter, automated workflows.