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Renada Rundown | What works and what doesn't! | Ep 3 | Intro into AI Uses

Renada Rundown | What works and what doesn't! | Ep 3 | Intro into AI Uses

28 January 2026 Connor Fagan

Summary

In this video, Connor shares a practical take on AI for MSPs: use it where it actually helps, not just because it's trendy.

His advice? Deploy AI internally for the grunt work and tasks that can be automated. Let your team focus on building client relationships and more meaningful projects instead. Connor also goes into some smart ways to use AI such as ticket triage, call transcriptions and more. This video also goes into potentially risky uses of AI such as client-facing chatbots and other things that may affect your clients trust in you.

The takeaway? AI should enhance your team's work, not replace it.

Highlights

  • 📞 Human support builds stronger client relationships and uncovers new business opportunities.

  • ⚙️ AI should aid technicians by handling research and data retrieval, not replace problem-solving.

  • ✍️ AI-powered transcription of client calls can save time and improve ticket notes quality.

  • 🚦 AI ticket triage is helpful for prioritisation but not a game-changer for efficiency.

  • 🛠️ Use AI as a tool to solve specific workflow problems, not just because AI is available.

Author

Founder & Consultant.
author Connor Fagan Founder & Consultant

Related tutorials

Renada Rundown | How Renada Uses AI | Ep 4 | A Look at How Renada Uses AI Day to Day Connor demonstrates how Renada uses AI to automate everyday repetitive tasks, freeing the team to focus on work they enjoy.
Renada Rundown | How do I use AI in my MSP?! | Ep 1 | Intro into AI with models Connor breaks down different AI models into their strengths, weaknesses, pricing and use cases to help businesses decide where to start with AI integration.
Connor and Robbie have been absolutely instrumental in the transformation we have seen in our systems. Their expertise in Halo along with their insight into industry standards have enabled us to leverage significantly more operational success then we could have accomplished by ourselves. Anyone that is looking for a team to help with your Halo deployment look no further.
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