Tutorials
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To Do Lists in HaloPSA
Learn how to effectively use to-do lists in HaloPSA, from basic functionality to advanced automation with run books for improved workflow management.
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Ticket Workflows and Automation In HaloPSA
This video demonstrates how to create ticket workflows and automation in Halo.
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End User Closure Confirmation and Ticket Hold Reminders in HaloPSA
This video discusses the importance of end user closure confirmation and ticket hold reminders in HaloPSA to enhance help desk efficiency.
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An Intro into Runbooks (CIPP)
Robbie introduces runbooks in HaloPSA, demonstrating how to automate importing Microsoft 365 groups for clients using custom tables.
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Ticket Triage and Categorisation
This video provides an updated guide on ticket categorisation in Halo, highlighting recent enhancements.
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Where to next?
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